{"id":69374,"date":"2021-05-02T17:46:54","date_gmt":"2021-05-02T15:46:54","guid":{"rendered":"https:\/\/www.sellermania.com\/?post_type=ufaq&#038;p=69374"},"modified":"2021-05-02T17:48:02","modified_gmt":"2021-05-02T15:48:02","slug":"retours-expedie-par-amazon","status":"publish","type":"ufaq","link":"https:\/\/www.sellermania.com\/fr\/blog\/faq-marketplace\/retours-expedie-par-amazon\/","title":{"rendered":"Comment fonctionnent les retours pour \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb ?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { background-color: #50b4e2 !important; }.ewd-ufaq-post-margin-symbol { color: #ffffff !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 8 !important; }.ewd-ufaq-faq-header-title a { font-family: Muli !important; }div.ewd-ufaq-faq-title h3 { font-family: Muli !important; }div.ewd-ufaq-faq-post p { font-family: Muli !important; }div.ewd-ufaq-faq-category-title h2 { font-family: Muli !important; }div.ewd-ufaq-faq-categories, div.ewd-ufaq-faq-tags { font-family: Muli !important; }<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-infinite_scroll ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='modified' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/69374' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-contemporary ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-69374-6xN5z1fRAN' data-post_id='69374'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h3>\n\t\t\t\tComment fonctionnent les retours pour \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb ?\t\t\t<\/h3>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Amazon traite les retours de vos produits \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb selon sa politique de retours. Les acheteurs ont la plupart du temps le droit de retourner les articles dans les 30 jours de leur r\u00e9ception.<\/p>\n\n\n\n<p><strong>Amazon d\u00e9bite alors votre compte du montant de la vente et vous rembourse les commissions de la marketplace.<\/strong> <\/p>\n\n\n\n<p>Des frais de restockage, ou de traitement de retours peuvent \u00eatre factur\u00e9s en suppl\u00e9ment par Amazon.<\/p>\n\n\n\n<p>Dans certains cas, certains articles non \u00e9ligibles aux retours peuvent faire l&rsquo;objet d&rsquo;un remboursement \u00e0 l&rsquo;acheteur. <strong>Vous aurez alors \u00e0 supporter les co\u00fbts de remboursement client sans revoir votre produit.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Important:\u00a0<\/strong>Amazon ne vous d\u00e9dommage pas en cas d&rsquo;articles rembours\u00e9s qui ne peuvent pas \u00eatre retourn\u00e9s par les clients conform\u00e9ment \u00e0 nos\u00a0<a rel=\"noreferrer noopener nofollow\" class=\"rank-math-link\" href=\"https:\/\/www.amazon.fr\/gp\/help\/customer\/display.html\/?nodeId=201819200&amp;language=fr_FR&amp;ref=ag_home_cont_200379860\" target=\"_blank\">politiques de retour<\/a>, sauf si le remboursement r\u00e9sulte d&rsquo;une situation dont nous assumons la responsabilit\u00e9.\u00a0<\/p><cite>Conditions de retours Exp\u00e9di\u00e9 par Amazon<\/cite><\/blockquote>\n\n\n\n<p>Au moment du retour, le personnel d&rsquo;Amazon \u00e9value l&rsquo;\u00e9tat de l&rsquo;article et le cas \u00e9ch\u00e9ant le remet en stock. Si l&rsquo;article est endommag\u00e9 ou d\u00e9fectueux, ils le placent en \u00ab\u00a0non vendable\u00a0\u00bb et vous pouvez demander de le r\u00e9cup\u00e9rer. <strong>Le personnel d&rsquo;Amazon rembourse l&rsquo;acheteur, et d\u00e9bite votre compte du montant correspondant.<\/strong><\/p>\n\n\n\n<p>Retrouvez tous les <a href=\"https:\/\/sellercentral.amazon.co.uk\/gp\/help\/help.html?itemID=200379860\" class=\"rank-math-link\" rel=\"nofollow noopener\" target=\"_blank\">d\u00e9tails de la politique de retours client \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb ici.<\/a><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-center kksr-valign-bottom\" data-payload='{&quot;align&quot;:&quot;center&quot;,&quot;id&quot;:&quot;69374&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Comment avez-vous trouv\u00e9 ?&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 vote)&quot;,&quot;size&quot;:&quot;20&quot;,&quot;title&quot;:&quot;Comment fonctionnent les retours pour \\u0026quot;Exp\u00e9di\u00e9 par Amazon\\u0026quot; ?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px;height: 20px\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 16px\">\n            <span class=\"kksr-muted\">Comment avez-vous trouv\u00e9 ?<\/span>\n    <\/div>\n    <\/div>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B Comment fonctionnent les retours pour \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb ? Amazon traite les retours de vos produits \u00ab\u00a0Exp\u00e9di\u00e9 par Amazon\u00a0\u00bb selon sa politique de retours. Les acheteurs ont la plupart du temps le droit de retourner les articles dans les 30 jours de leur r\u00e9ception. Amazon d\u00e9bite alors votre compte du montant de la vente [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1428],"ufaq-tag":[],"class_list":["post-69374","ufaq","type-ufaq","status-publish","hentry","ufaq-category-expedie-par-amazon-fba","entry"],"_links":{"self":[{"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/ufaq\/69374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/comments?post=69374"}],"version-history":[{"count":0,"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/ufaq\/69374\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/media?parent=69374"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=69374"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.sellermania.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=69374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}